Protecting Your Privacy   Collecting and Using Your Personal information Telscape may collect your personal identifying information: such as your name, address, date of birth, and telephone number as a result of the relationship you have with us as provider of your communication services. Customer Proprietary Network Information Telscape is committed to protecting all of your private and personal information, including information about your service account with us. The services you subscribe to and use, the calls you make, and the places you call; all of this is referred to as Customer Proprietary Network Information (CPNI). Telscape has established policies and operating procedures to fully comply with rules and guidelines provided by the Federal Communications Commission regarding CPNI; we take these rules seriously and they are strictly followed. Telscape ensures that your CPNI data is only accessible to select employees for purposes of serving current subscribers. Telscape does not sell, or otherwise release, your CPNI to anyone or any other entities under any circumstances. Telscape may use your CPNI information to offer you services of the type that you already subscribe to with Telscape or to offer you other products and/or services that Telscape provides that you may not already subscribe to. When you sign up for service with Telscape we will ask you for your permission to access your account information in order to be able to offer you the best products and services available for the most economical price; 30 days after you have provided us with your consent, Telscape may contact you to offer you other products and/or services that Telscape provides that you may not already subscribe to. You can change your mind at any time and decide that you do not want Telscape to use this information; simply call us at 1-877-771-7736 to let us know. This decision will remain in effect until you tell us otherwise. Do Not Call Registry Telscape maintains a list of the names and telephone numbers of customers who do not wish to be called by Telscape representatives. If you are a customer with Telscape and are on the Do Not Call List, you may still be contacted for billing, surveys, service, and other communications. Telscape downloads the National Do-Not-Call Registry at least once every thirty-one days. In addition, if we receive a request from you asking not to receive telemarketing calls, a record of your name and number is made and added to our Do Not Call List. The records of these requests are maintained for five years, in accordance with all requirements. You must inform Telscape if there is more than one number that you want to be placed on the Don-Not-Call list. You can ask to be placed on the Do Not Call List by calling us at 1-877-771-7736. You will need to provide us with your name, address and telephone number. It may take up to 30 days for your name and telephone number to be included on the Do Not Call List and removed from lists of prospective customers under sales programs that are currently underway. You can also register your wireline and wireless phone numbers with the National Do-Not-Call Registry, either by telephone or via the Internet. You can register either by calling 1-888-382-1222 (1-866-290-4236 for TTY), or by accessing www.donotcall.gov on the Internet. Consumers registering by phone must call the National Do-Not-Call Registry from the phone number that the consumer wishes to register. The listing of the consumer’s telephone number with the National Do-Not-Call Registry will become effective ninety days later. Disclosure of Personal Identifying Information to Third Parties Telscape is committed to protecting all of your personal identifying information. In some circumstances, as permitted or required by law we will provide your personal identifying information to third parties without your consent to legal or law enforcement agencies to comply with court order requests, subpoenas or any legal or regulatory requirement. Telscape will provide your personal identifying information to third parties without your consent when a 911 emergency service call is made from your phone in order to provide your location to the appropriate public safety and/or law enforcement personnel.